Warranty & Repairs Policy
The Universal Remarketing company policy to “Provide quality end of life asset management and remarketing services within Australia and overseas” has been developed over time, through industry experience and expertise. Universal Remarketing aims to leave a long lasting impression with all of its customers based on the delivery of agreed services and quality products. Universal Remarketing has therefore developed a culture amongst staff that includes:
- Service: meet or exceed customer expectations
- Cost Savings: ensure all services offered will provide savings in the management and disposal of IT assets for major finance and banking institutions
- Communication: understand all customer requirements to ensure the best possible services are provided
- Administration: manage processes, operations and reporting to assist all customers achieve their goals
- Benchmarking: regularly research and understand advances in IT asset management and remarketing processes to ensure the best possible services will be offered
Universal Remarketing has been instrumental in developing standards within the IT asset management and disposal market. Through well developed procedures and industry experience, Universal Remarketing helps all customers reduce the cost and liabilities from removing technology from service and develop a strategy based on customer goals and limitations.
Warranty & Return Policy
All products sold by Universal Remarketing come with our no fuss 30 day return to base warranty. In the unlikely event that you encounter a problem with your order we will be happy to arrange a repair, replacement for you.
Return to Base Definition: Customer returns product to Universal at own charge, Universal Remarketing will cover freight costs for despatch of your replacement goods.
In some cases items will also still be covered under initial Manufacturer warranty for longer than our 30 days offered. In this case warranty needs to be arranged directly with the Manufacturer. Please contact us for further assistance in these cases.